The Secure Key is a two-factor authentication device that will help protect you from online banking fraud. Two-factor authentication, means you not only need a password or PIN, but you also need a device unique to you, like the Secure Key. We will also ask for two digits from your personal HSBC security number.
Tap on the Profile menu, select Security. Tap on Deactivate under the Digital Security Device heading. Click on the red Deactivate button on the bottom of the screen. You will see an option to switch device types and instructions on how to do so. As good online security practice, we recommend you change these security details at least every 90 days. Please contact us to get a replacement arranged.
A replacement will take approximately five working days to arrive to a UK address, overseas will take longer. In the interim you can continue to use telephone banking. When you receive your new Secure Key, you'll be prompted to activate it next time you log on to Online Banking. If you need a device with larger numbers or audio, just let us know and we can provide one. The batteries for your Secure Key are unique to the device. If your battery has run out of power, please contact us and we'll order a new device for you.
Check our list to see what you need to do if you see an error code. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as or Enter this in to your Secure Key. Press the yellow button. Note: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.
You have successfully set-up your PIN. You can now use your Secure Key to generate a security code. Press the yellow button and repeat the steps to set up a PIN. The new PIN that you have entered is not safe and could be guessed.
Please enter another PIN. The PIN should be between 4 and 8 digits long and should not be sequential or use repeating numbers. For example - you should avoid using or Secure Key is waiting for you to enter your PIN. Enter your PIN. The number of dashes shown on the screen, is equal to the number of digits in your PIN.
This is the welcome screen. You will see this once your PIN has been accepted. Press the green button to generate your security code. The PIN entered is incorrect. Press the green button lightly and quickly - do not hold it down.
This will return you to the PIN entry screen. You will then be prompted to input your PIN again. You will then be prompted to input your PIN for the third time. The entered PIN is incorrect. The Secure Key is locked and will need to be reset. To do this start to log-on and enter your user ID. Follow the on screen instructions. To continue using Internet Banking, you will need to unlock it. A reset code needs to be generated to unlock the Secure Key. To do this: - Start to log-on and enter your user ID.
Once you have the reset code, press the green button lightly and quickly - but do not hold it down. You will then be prompted to input the reset code. Secure Key is waiting for you to enter your PIN reset code. Input the seven digit PIN reset code. Once input correctly, you will be prompted to set up a new PIN. The PIN reset code has been entered incorrectly.
You will then be prompted to enter the reset code again. You should ensure that you are entering the reset code exactly as it appears on screen. To protect you from fraud, the Secure Key will lock after three incorrect entries.
The PIN reset code was entered incorrectly for the third time. The Mobile Secure Key generates a temporary code you can use to log on to online banking, and approve specific transactions and account updates.
Select 'Generate Security Code' at the bottom of the screen. Step 3: Enter your 6-digit PIN or biometric authentication if you've enabled it to generate a security code. Step 4: Your security code will be generated. Enter the code where it's requested on HSBC online banking. Don't have the app yet?
Download it now for seamless and secure online banking. Ways to bank. Online banking. What is a Mobile Secure Key? Video transcript Video transcript downloaded for video of what is Mobile Secure Key This link will open in a new window.
Why you should choose the Mobile Secure Key for your banking needs. Safe and secure: With your Mobile Secure Key available on your smartphone, access to your accounts and banking transactions is limited only to you, protected by the added security of biometric authentication or your 6-digit PIN.
You won't need to worry about always keeping track of where your physical Security Device is.
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